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If you encounter technical issues while using Bonsai that you can’t resolve through troubleshooting, it’s important to report them to the support team. Here’s how you can do it effectively:

  1. Detailed Description of the Issue: When contacting support, provide a detailed description of the problem. Include what you were trying to do when the issue occurred, any specific error messages you saw, and the steps you’ve already taken to try to resolve it.
  2. Include Screenshots or Screen Recordings: If possible, include screenshots or a screen recording of the issue. This visual aid can be very helpful for the support team to understand exactly what’s happening.
  3. Mention Your Device and App Version: Include information about the device you’re using (like the model and operating system) and the version of the Bonsai app you have installed. This information can be crucial for diagnosing technical problems.
  4. Use the Appropriate Channel for Reporting: Utilize the designated channel for reporting technical issues. This could be an in-app support feature, an email address provided for support (such as hello@bonsaiwellness.app), or a form on the Bonsai website.
  5. Be Patient and Cooperative: After reporting, be patient as the support team investigates your issue. They might reach out to you for additional information, so stay responsive and cooperative to help them resolve the problem efficiently.

By providing clear and detailed information when reporting technical problems, you help the Bonsai team to quickly identify and resolve the issue, ensuring a smoother experience for you and other users.

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